SECURITY SERVICE COORDINATOR

Coordinate project and service calls; dispatch field staff to client locations. Organize and schedule day to day activities of assigned staff

Maintain effective customer communications, quickly resolve customer complaints to minimize customer concerns, and strengthen customer relations

Review project specifications, drawings, and documents to establish project objectives and identify time sensitive installation needs

Track project resources and progress, documenting events impacting schedule and efficiency

Calculate estimates of time, labor and quantities of materials needed

Manage the requisition of supplies and materials required for project completion and participate in project cost review

Monitor workflow requirements to meet timelines and quality expectations

Coordinate project billing and collaborate with the Accounting and Operations teams

Ensure targeted service and performance standards are achieved or exceeded

Support the General Manager in growing the division with a dedication to customer and employee satisfaction resulting in profitable growth

Communicate management directives to field staff and ensure compliance (time reporting, field documentation daily reports, etc. )

Coordinate and liaise with all departments on related departmental activities

Follow up on customer satisfaction issues and drive resolution

Engage company resources to resolve customer issues within contract scope and recognizes issues outside of contract scope for proper escalation

Work with the sales and marketing teams to understand client needs and provide technical input to proposals and client presentations

All other duties as assigned